The Student Services Team
Head of Student Services: Jared Lawson (Mon-Fri)
School Psychologist: Yael Hoeing (Mon-Tue)
School Chaplain: Elisabeth Chapman-Mortimer (Mon, Tue & Fri)
Learning Support Coordinator: Ali Roberts (Mon-Wed)
What does the Student Services Team do?
The Student Services Team works collaboratively to support student learning, engagement and wellbeing. The team partners with school leaders, classroom teachers, families and, where appropriate, external agencies to ensure timely and coordinated support for students.
We use a case-management approach to support identified students, including planning, ongoing monitoring and follow-up. The team meets weekly, and this structured process ensures the school maintains clear oversight of individual student needs and targeted supports.
What are our roles?
School Chaplain
Elisabeth provides an additional layer of support for students experiencing social and emotional challenges. She works alongside teachers to strengthen resilience, positive relationships and a safe school environment. This includes:
- Targeted individual support for anxiety, emotional dysregulation, friendship issues or family breakdown.
- Small group support through lunchtime games and crafts clubs.
- Whole-class support through the BUZ Friends program. This program supports students to identify and manage their emotions and resolve conflict using communication and cooperation.
School Psychologist
As a School Psychologist, Yael is a registered health practitioner who supports the work of the school in enhancing student achievement, engagement and wellbeing. Yael works closely with the school leadership team and staff, bringing skills and professional expertise in mental health, learning, human development, behaviour and school systems.
Learning Support Coordinator
Ali leads the case management of students whose learning is impacted by diagnosed or suspected disability. This includes:
- Working closely with the School Psychologist to coordinate targeted support
- Chairing case conference meetings with families, teachers and relevant professionals
- Supporting classroom teachers with documented planning and educational adjustments
- Coordinating parent requests for approved onsite external agency support
Deputy Principal
Jared works closely with members of the Student Services Team, staff and families to case manage targeted support for individual students. This includes supporting staff with strategies and documented planning and meeting with teachers and parents to provide guidance and support.
What is our whole-school approach to supporting students?
- Teacher – parent partnership
Teachers work in partnership with parents and carers to discuss any identified concerns. Parents and carers are encouraged to raise concerns with the classroom teacher first, who remains your primary point of contact.
- Classroom support and team collaboration
Classroom teachers work collaboratively with their teaching team and Line Manager to plan and implement appropriate support strategies.
- Referral to Student Services
If concerns continue despite classroom strategies and support, the Line Manager will work with the classroom teacher to submit a referral to the Student Services Team.
- Student Services review
The Student Services Team reviews the referral and determines recommended supports based on individual student needs and current caseload priorities.
- Communication with families
You will be contacted by your classroom teacher or a member of the Student Services Team to discuss the outcome of the referral and next steps.